TourneyTime Knowledge Base


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Knowledge Base Article

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Q1000 
All
How much does it cost to run a pool on TourneyTime.com? 

TourneyTime charges a NCAA Administration Fee or NFL Administration Fee for a pool manager. The fee is based on the number of members of the pool, and it is a one-time charge. 
02/25/2017 
Q1001 
All
When I log in or try to go to another page, why do I always get an error message? 

In order to use TourneyTime, your browser MUST accept "cookies". Please refer to our Cookie Help & Information page to learn about cookies and how to accept them. 
02/04/2005 
Q1002 
All
What do I do if I forget my username or password? 

Visit the Forgot Username or Password? link. You will be asked to enter either your username or e-mail address. Depending on the option you use, your username will be sent or a new temporary password will be sent to the email on file with TourneyTime. 
02/25/2017 
Q1003 
All
What is TourneyTime.com? 

TourneyTime.com is a leading provider of internet-based tools to manage tournament pools for popular sporting events, including the NCAA basketball tournaments and NFL season. Our mission is to provide online tools to allow our members to quickly and easily manage an office pool so he/she can enjoy the games more. TourneyTime.com is a registered trademark of TourneyTime.com, LLC and is proudly made in the USA. 
02/25/2017 
Q1004 
All
Does TourneyTime.com have a "Terms of Service" agreement? 

Yes! When a new TourneyTime account is created, the participant must agree to our Terms of Service Agreement
02/25/2017 
Q1005 
All
Can I join multiple pools with my TourneyTime account? 

Yes, you can! Once you sign-up and sign-in, you can join as many pools as you would like (granted you are invited to join and know the pool entry password). Some pools also allow multiple pick sheets within the same pool. Check with your pool manager for details, or check your pool rules/settings from your pool page. 
02/26/2017 
Q1006 
All
Can I make multiple picks (multiple pick sheets) for a pool that I have joined? 

Yes! Players can add and use multiple picks sheets in the same pool, assuming that the pool rules/settings allow it. To add an additional pick sheet, login and view your pool, click the "Make Picks". Then click the "Add New Pick Sheet" link. Managers have the ability to turn on/off this option. 
02/26/2017 
Q1007 
All
If I joined a pool by mistake or don't want to play, how do I get out? 

Login and view the pool you want to leave. From the menu, click the "Remove Me" option. This will remove your picks and other information from the pool. Please note this is not reversible. Also, keep in mind that some pool manager's will restrict players from leaving the pool - the "Remove Me" will be grayed out in that case so you will need to contact the pool manager to be removed. 
02/26/2017 
Q1008 
All
Do I need to register before entering a tournament pool? 

Yes. Access to most TourneyTime.com pages requires you to login. 
02/08/2005 
Q1009 
All
Why do the site pages scroll or look distorted? 

The resolution on your computer or mobile device determines when and if pages scroll. If you are using a mobile device with a small resolution, we recommend turning to landscape mode if you are having issues. 
02/25/2017 
Q1010 
All
If I am the creator of a pool, do I also need to go through the "Join" process to become a participant? 

No. If you select the "Join This Pool upon Creation" checkbox as you are creating your pool, you will automatically be added to that pool. However, if you forget or decide to join at a later time, you can still use the "Join a Pool" option to become a participant of the pool. Remember, anyone joining the pool after creation will require the pool entry password to join. 
10/03/2012 
Q1011 
All
If I created a pool, can I send my pool information to others using TourneyTime? 

Yes. TourneyTime's "Invitation Manager" will allow you to send automated emails to past and future players. To access this feature, go to your pool and select the "Contact My Players" from the "Manager Actions" list then select "Create an Invite" button. You will be able to select past players and add any new email addresses to your contact list and send an invitation to those players with a link to making joining your pool easy. As a bonus, TourneyTime will update your contact list with emails that bounced or are invalid so you can follow up with those contacts for max participation in your pool. 
02/23/2017 
Q1012 
All
How do I include someone who doesn't have internet access (Offline Manager)? 

A pool manager is able to add players without internet access (offline) to the pool he/she is managing and make the picks for them. To do this, the manager needs to click under "Pools I Manage" on the dashboard after logging into his TourneyTime account. Then click the "Off-Line Manager" found in the manager tools dropdown. 
02/25/2017 
Q1013 
NCAA
When can I start making my picks for the NCAA Tournament? 

The picks pages will be available shortly after the teams are officially announced on selection Sunday. This is usually around 8 PM EST. 
03/11/2012 
Q1014 
NCAA
What is the deadline for pool managers to enter picks for their participants? 

Although participant picks will be locked at tip-off of first game in the round (approx 12:20 Eastern) on Thursday following Selection Sunday, pool managers will be able to add/edit picks for members of their pool at any time. There is no deadline for pool managers to enter picks. 
03/11/2012 
Q1015 
NCAA
Will I be able to view all other pool players picks once the Tournament starts? 

Yes you will! Once the Tournament is underway and the picks are locked down, you will be able to view other players picks from your pools page. A 'html' and 'pdf' link will be available in the "Picks Status" column under the "COMPLETE" message for each player that has a valid pick sheet. The "html" will show that players pick sheet in html format for faster loading and "pdf" will show the pick sheet in adobe acrobat reader. Both formats are printable and will indicate correct and incorrect picks as the Tournament progresses. 
02/26/2017 
Q1016 
NCAA
Does TourneyTime allow bonus points to be awarded in pools or have "upset scoring"? 

Yes! TourneyTime allows "Upset Scoring" option for the first and second rounds. Using this method, bonus points (equal to the difference in the seeds) will be awarded if an upset is correctly picked. All bonus scoring is OPTIONAL for each round and is selected by the pool's manager upon the creation of the pool. 
03/01/2008 
Q1017 
NCAA
How are TourneyTime pools scored? 

Each round is assigned a point value that will be given to each correct pick. The point values are assigned by the pool's manager when the pool is created. Additionally, there are optional bonus point scoring options available for each round (e.g. upset scoring, all correct in a round, all correct in a region). All scoring is done automatically as each game result is posted. 
03/05/2008 
Q1018 
All
What do I do if I think there is a scoring error? 

If you think there may have been a scoring error, send an e-mail to TourneyTime Support. Include the name of your Pool, your username, and a description of the scoring error. We will quickly help you resolve the scoring issue. 
02/25/2017 
Q1019 
All
If I am a pool manager, can I remove someone from my pool? 

Yes you can. Login into your TourneyTime account and click the pool under the "Pools I Manage" heading. From here you will be able to select the player(s) you want to remove. Please be advised, this is not reversible. 
02/25/2017 
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