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Submit a Support Ticket
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Id |
Knowledge Base Article |
Update Date |
Q1020
All
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What does TourneyTime.com do with my personal information?
TourneyTime takes your privacy seriously. We will not sell or disclose any of your registration information to a 3rd party. Please read our Privacy Statement.
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02/26/2018
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Q1021
All
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Am I able to upgrade my pool after making my payment?
Yes. When upgrading to a larger pool, you only pay the difference in the prices between the pools. We do not allow downgrades of pools once a pool has been purchased. To upgrade your pool, login to your TourneyTime account and the setting icon next your pool name in the "Pools I Manage" section. Change the size of your pool, click "Update Settings" then complete your payment. Please note, your pool will lock during the upgrade process, so pay immediately in order to keep your pool active. If you wish to reverse your upgrade (before you pay), repeat the steps above and set the pool size back to the original size you paid for and save the pool settings.
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02/23/2017
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Q1022
All
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Can I change my pool size if I have not yet paid for my pool?
Yes. Login to your TourneyTime account and select the settings icon in the "Pools I Manage" section.
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02/25/2017
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Q1023
All
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How do I update my account information (i.e. email address, notification options, etc.) for my TourneyTime account?
Login to your TourneyTime account and click on your username located in the right. This will open your profile page and you can update your settings here.
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02/26/2017
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Q1024
All
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How do I update my TourneyTime email notification options?
Login to your TourneyTime account and click on your name at the top right of the page. (while logged in). You will find your email notifications options in the "My Email Preferences" section in your profile.
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02/25/2017
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Q1025
NCAA
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How does TourneyTime handle the play-in game for the NCAA Tournament?
In order to maximize the time allowed for members to make picks, TourneyTime does not require play in games to be selected. The winner of the play-in games will appear in the appropriate position on the bracket. Players are required to complete picks before the tip-off of the "Round of 64" and not prior to any play-in games.
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03/16/2015
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Q1026
All
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If I make my picks now, can I edit them later?
Yes. You may edit your picks up until the picks deadline. The picks deadline is the start of the first tournament game for NCAA and the deadline for NFL is chosen by the pool manager. See your own pool rules for details.
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03/13/2018
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Q1027
NFL
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What is the NFL picks deadline?
For NFL pools, there are three picks deadline options:
Option 1 (default): Start of 1st game - all picks will lock down
Option 2: 24 hours before 1st game - all picks will lock down 24 hours before games start
Option 3: Lock each game when it starts (aka no deadline) - Each game will lock at the time it starts
The "Lock each game when it starts" deadline setting is the most popular as it allows players the most time to make and update picks during each week of the season. This is great for weeks with an early game.
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08/23/2015
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Q1028
All
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What browsers does TourneyTime support?
TourneyTime supports and tests the following web browsers: Internet Explorer, Edge, Firefox, Safari, and Chrome. TourneyTime follows industry standards for pc, tablet, and full mobile experiences.
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03/13/2018
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Q1029
All
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What payment methods do you accept?
TourneyTime uses an industry authorized credit card processor. We accept Visa, MasterCard, Discover, and American Express. We also accept PayPal payments as an alternative option. All transactions are encrypted and TourneyTime does not store any payment information on our system.
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03/13/2018
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Q1030
All
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Can I pay using a electronic check (e-check)?
TourneyTime does not currently accept e-check payments except thru PayPal. Please note that e-check payments require a few additional hours for your payment to activate.
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02/26/2017
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Q1031
NCAA
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How do I print my bracket?
To print your bracket, logon and enter your pool's main page. Then, you may click either the "Complete" link under the pick status heading which appears before the tournament has started, or the "View Picks" link after the tournament has started. It is best to print the page with landscape orientation.
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09/05/2006
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Q1032
NCAA
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Why are my Final Four picks not showing?
If you make any changes to your picks that impact your original Final Four teams, the Final Four teams will clear out and you'll need to choose the winners to make sure your bracket is complete.
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03/13/2018
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Q1033
NCAA
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What is the NCAA basketball picks deadline?
The deadline for the NCAA brackets is at tip-off of the "Round of 64" game on Friday following selection Sunday. All picks must be complete by that time. The play-in games are excluded and winners of the play-in games will be reflected in the bracket, but does not impact the picks or deadline. Please note: Pool managers have authority to make and update picks after this deadline.
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03/14/2021
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Q1034
NFL
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How does the NFL tie break score work?
The player who is closest to the official tie break score (above or below) is the winner. If a double tie happens, it is up to the pool's manager to determine the winner.
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11/28/2016
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Q1035
NCAA
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Do you offer Sweet 16 or second chance pools?
Yes, TourneyTime offers a Sweet 16 pool. Check Sweet 16 Information/Fees or login to your TourneyTime account and select the "Create A New Sweet 16 Pool" menu option to get started. As a bonus, you can add-on a sweet 16 pool for $5 with any size NCAA 64 pool purchase. This add-on must be selected at the time you create and pay for your NCAA 64 pool.
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02/21/2019
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Q1036
All
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Why do some reports not appear when I select the link?
You may have pop-up blocker toolbar or software enabled. For the best viewing experience, please set your pop-up blocker to allow pop-ups on TourneyTime.com. TourneyTime does NOT use pop-up or any other type of advertising.
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03/13/2018
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Q1037
All
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Why do some links not appear when I click the link?
You may have pop-up blocker toolbar or software enabled. For the best viewing experience, please set your pop-up blocker to allow pop-ups on TourneyTime.com. TourneyTime does NOT use pop-ups for advertising.
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03/13/2018
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Q1038
All
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When will I be able to see picks for every participant in my pool?
All participants of a pool will be able to view other participant's picks once the game or Tournament has begun. They remain hidden until that time.
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03/13/2018
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Q1039
All
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What is included in a sponsored pool?
TourneyTime offers sponsored pools with 3 banner options: Generic, Original Upload, and TourneyTime Custom.
A "Generic" sponsored pool allows you to choose a pre-made banner that will display your pool's name and slogan. A "Original Upload" sponsored pool allows you to upload your own banner (780 x 164) that will be displayed with your pool, and a "TourneyTime Custom" sponsored pool hires TourneyTime to create a banner for you.
All sponsored pools include a custom link to direct participants from your web site directly to your TourneyTime pool. The banner is linked to a URL of your choice when clicked.
NCAA Sponsored Pool Information
NFL Sponsored Pool Information
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02/21/2019
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