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Submit a Support Ticket
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Id |
Knowledge Base Article |
Update Date |
Q1000
All
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How much does it cost to run a pool on TourneyTime.com?
TourneyTime charges a NCAA Administration Fee or NFL Administration Fee for a pool manager. The fee is based on the number of members of the pool, and it is a one-time charge.
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02/25/2017
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Q1001
All
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When I log in or try to go to another page, why do I always get an error message?
In order to use TourneyTime, your browser MUST accept "cookies". Please refer to this article about session cookies to learn about cookies and how to accept them.
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03/15/2017
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Q1002
All
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What do I do if I forget my username or password?
Visit the Forgot Username or Password? link. You will be asked to enter either your username or e-mail address. Depending on the option you use, your username will be sent or a new temporary password will be sent to the email on file with TourneyTime.
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09/12/2019
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Q1003
All
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What is TourneyTime.com?
TourneyTime.com is a leading provider of internet-based tools to manage tournament pools for popular sporting events, including the NCAA basketball tournaments and NFL season. Our mission is to provide online tools to allow our members to quickly and easily manage an office pool so he/she can enjoy the games more. TourneyTime.com is a registered trademark of TourneyTime.com, LLC and is proudly made in the USA.
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02/25/2017
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Q1004
All
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Does TourneyTime.com have a "Terms of Service" agreement?
Yes! When a new TourneyTime account is created, the participant must agree to our Terms of Service Agreement.
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02/25/2017
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Q1005
All
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Can I join multiple pools with my TourneyTime account?
Yes, you can! Once you sign-up and sign-in, you can join as many pools as you would like (granted you are invited to join and know the pool entry password). Some pools also allow multiple pick sheets within the same pool. Check with your pool manager for details, or check your pool rules/settings from your pool page.
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02/26/2017
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Q1006
NCAA
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Can I make multiple picks (multiple pick sheets) for a pool that I have joined?
Yes! The pool rules will determine if multiple picks sheets are enabled.
If the pool rules allow, to add another pick sheet
- Login and view your pool
- Click the "Make Picks" to get to the "Pick Sheet Manager"
- Click "Add New Pick Sheet" (found lower on the page)
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03/12/2021
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Q1007
All
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If I joined a pool by mistake or don't want to play, how do I get out?
Login and view the pool you want to leave. From the menu, click the "Remove Me" option. This will remove your picks and other information from the pool. Please note this is not reversible. Also, keep in mind that some pool manager's will restrict players from leaving the pool - the "Remove Me" will be grayed out in that case so you will need to contact the pool manager to be removed.
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02/26/2017
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Q1008
All
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Do I need to register before entering a tournament pool?
Yes. Access to most TourneyTime.com features require you to be logged in.
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03/13/2018
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Q1009
All
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Why do the site pages scroll or look distorted?
The resolution on your computer or mobile device determines when and if pages scroll. If you are using a mobile device with a small resolution, we recommend turning to landscape mode if you are having issues.
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02/25/2017
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Q1010
All
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If I am the creator of a pool, do I also need to go through the "Join" process to become a participant?
No. If you select the "Join This Pool upon Creation" checkbox as you are creating your pool, you will automatically be added to that pool. However, if you forget or decide to join at a later time, you can still use the "Join a Pool" option to become a participant of the pool. Remember, anyone joining the pool after creation will require the pool entry password to join.
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10/03/2012
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Q1011
All
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If I created a pool, can I send my pool information to others using TourneyTime?
Yes. TourneyTime's "Invitation Manager" will allow you to send automated emails to past and future players. To access this feature, go to your pool and select the "Contact My Players" from the "Manager Actions" list then select "Create an Invite" button. You will be able to select past players and add any new email addresses to your contact list and send an invitation to those players with a link to making joining your pool easy. As a bonus, TourneyTime will update your contact list with emails that bounced or are invalid so you can follow up with those contacts for max participation in your pool.
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02/23/2017
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Q1012
All
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How do I enter all my paper brackets or include someone who doesn't have access to TourneyTime.com (Offline Manager)?
The "Offline Manager" is a tool pool managers use to add brackets/picks for players who DO NOT intend to login to the site (e.g. offline).
It is also a great tool for manager's who run a manual pool and want to enter those paper brackets and let our service do all the scoring and reporting while they can enjoy more games! You can add offline players to pools with active players or just have a entirely offline pool.
To access the Offline Manager feature:
- Login and view your pool
- Drop down the "Manager Actions" menu and select the "Manage off-Line players"
- Add offline accounts for each offline player you want to add (Note: previously created offline accounts will be available)
- After the offline accounts are available, select the offline players and add them to your pool
- Make picks for these players using the "Administer Picks" option from the "Manager Actions" drop-down menu
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03/16/2023
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Q1013
NCAA
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When can I start making my picks for the NCAA Tournament?
The picks pages will be available shortly after the teams are officially announced on selection Sunday. This is usually around 8 PM EST.
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03/11/2012
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Q1014
NCAA
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What is the deadline for pool managers to enter picks for their participants?
Although participant picks will be locked at tip-off of first game in the round of 64 (approx 12:00 Eastern) on Friday following Selection Sunday, pool managers will be able to add/edit picks for members of their pool at any time. There is no deadline for pool managers to enter picks.
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03/14/2021
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Q1015
NCAA
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Will I be able to view all other pool players picks once the Tournament starts?
Yes you will! Once the Tournament is underway and the picks are locked down, you will be able to view other players picks from your pools page. A 'html' and 'pdf' link will be available in the "Picks Status" column under the "COMPLETE" message for each player that has a valid pick sheet. The "html" will show that players pick sheet in html format for faster loading and "pdf" will show the pick sheet in adobe acrobat reader. Both formats are printable and will indicate correct and incorrect picks as the Tournament progresses.
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02/26/2017
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Q1016
NCAA
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Does TourneyTime allow bonus points to be awarded in pools or have "upset scoring"?
Yes! TourneyTime allows "Upset Scoring" option for the first and second rounds. Using this method, bonus points (equal to the difference in the seeds) will be awarded if an upset is correctly picked. All bonus scoring is OPTIONAL for each round and is selected by the pool's manager upon the creation of the pool. A best practice for upset scoring is to consider awarding more points for correct picks in that round so the bonus scoring doesn't over-affect scoring. For example, a 12 over a 5 is 7 bonus points and if your scoring gives 1 point per correct pick, then picking that upset is equivalent to choosing 7 correct winners.
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03/13/2018
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Q1017
NCAA
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How are TourneyTime pools scored?
Each round is assigned a point value that will be given to each correct pick. The point values are assigned by the pool's manager when the pool is created. Additionally, there are optional bonus point scoring options available for each round (e.g. upset scoring, all correct in a round, all correct in a region). All scoring is done automatically as each game result is posted during the tournament.
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03/13/2018
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Q1018
All
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What do I do if I think there is a scoring error?
If you think there may have been a scoring error, send an e-mail to TourneyTime Support. Include the name of your Pool, your username, and a description of the scoring error. We will quickly help you resolve the scoring issue.
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02/25/2017
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Q1019
All
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If I am a pool manager, can I remove someone from my pool?
Yes you can. Login into your TourneyTime account and click the pool under the "Pools I Manage" heading. From here you will be able to select the player(s) you want to remove. Please be advised, this is not reversible.
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02/25/2017
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